Can I return an item?
All items can be returned if they have not been used and within 28 days of receipt of your order. If you wish to return an item, fill in the on-line Return form and we shall be informed. All goods returned must be unused.
How do I return an item?
To return a product to us simply follow these easy steps:
a. Fill in the Online Form within 28 days of receiving your order.
b. Within 3 days of receiving your request, we shall authorize the return. Once received, pack all items with your invoice. Ensure that the packaging is secured, as we will not be able to make a refund for items damaged in return transit.
c. Address package to : Abana Online Ltd, Royal Road, Mapou Leclezio, Goodlands 30410, MAURITIUS
d. We shall request our logistics partner DHL to contact you to pick up your parcel.
e. Once received, we will inspect the goods within 3 business days and if their condition matches our requirements ( i.e new and unused) a full refund will be made within 7 business days to your credit-card. We will send you an email confirming your refund.
f. Please note that any return shipping costs will be covered by you in case we need to send garment back to you.
Can I exchange an item?
No, you must return the item and order a new one.